Anonymous
Jon,I don’t disagree with the geranel thrust of your argument, i.e. keeping the tools you use within the context of the business process. However, the last point you make ( the tools should do the thinking for us as to which communication mechanism to use they shouldnââ?¬â?¢t require us to think) is arguably a utopian view and, certainly in my opinion, unlikely to happen. In fact, I was putting a presentation together yesterday for a group of people who we’re trying to encourage to get more involved in an on-line community, and one of my bullets read Live with the complexity; technology can’t solve everything . So for me, I think we should strive to become more like Generation Y and learn how to use the tools in context until it becomes intuitive.##imported-begin##Ridha##imported-end##