I was so surprised to learn of Ken?s passing, just now, unexpectedly. Yesterday I was chatting about the recent United Airlines ?passenger removed from aircraft? situation with a colleague and said, I have a story for you about a past experience on United. I formerly worked with Ken at Planetweb in PR and we had traveled to NY on business. On our return flight home from JFK leaving 6 pm-ish we had the flight nightmare that not many ? fortunately ? have to go through! It started with leaving gate, then 2-3 hours sitting on the tarmac due to an issue with the plane. Then back to the terminal, waiting, and waiting at the gate until after midnight to hear from airline ? finally – about rerouting us all onto another flight. Throughout the ordeal, we had been advised to stick close to the gate as there were no restaurants close by. Then after midnight over the PA a heavily, heavily accented voice explained what was next. We couldn?t understand a word he said. We were all tired and cranky, though Ken – always with a great attitude said – ?I heard baggage?.? That was about all you could make out. Next, we had to retrieve our bags (still no dinner), head to a bus and waited to be taken to a hotel for the evening. But things got worse. The bus broke down and we had to ?de-bus? and get on another bus and then finally head to the Hilton – in the worst part of town, with a chain link fence surrounding it. We arrived around 2 AM (no dinner still), facing vending machines, last call in the bar, and told we had a 6 AM flight we had to be on. It was quite a night though it all Ken was calm, smiling, whipping out a deck of cards to pass the time. He bought me and another passenger we met on the plane each a beer at the Hilton and we all turned in. When we got back to Planetweb the next day, Ken had jotted down the *entire* United spectacle we had endured, step by step. He hung the list outside his office. .. It is memory I will never forget and I still joke about, mostly, though it was Ken?s approach to the whole thing, which was so characteristic of him, though thick and thin, Ken was always calm, smiling, supportive, listening, respectful, and the best sport, ending his emails with a winking face ;-), a habit I took up as well. A wonderful and talented individual in so many ways, he will never be forgotten ;-).